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I signed up to UFX after following a scam news article about bitcoin on the dragon's den. I stupidly took the article at face value and signed up, depositing the minimum $250 which was much more than I could afford but I was there because finances are difficult at the moment following sickness, and they prey on your vulnerability and naivity with the markets.

As soon as I entered my credit card details and agreed to the $250 payment for UFX and downloaded app, I tried to go back to the Dragon's Den news story because it wasn't obvious what I was now supposed to do - the website had dissapeared and a quick google search revealed that this was a total scam and I'd been taken in. I entered 'withdraw $250' and called my bank who said they couldn't do anything about it because the payment still hadn't gone out (I didn't understand that) but they said they would help me appeal once it did.

I then got an email from UFX saying that in order to withdraw my money they would need my personal documents (passport, driving licence, utility bill) - I wasn't going to do that.

A day later I got a phone call from someone at UFX, at first he was very plausible and friendly and built a good rapport. He convinced me that UFX was not actually a scam and was regulated and I breathed a sigh of relief thinking that even though the website was a scam, I must have somehow got through to a legitimate company. He tried very hard to get me to cancel my withdrawal of the $250 and that they would help me make lots of money on it. He talked about legistlation of cannibis and the impact of that on the markets and wanted me to invest in that. He then tried convining me to put an additional $90 in to have a UFX advisor because I am a novice. He was very convinving but used aggressive sales tactics and wouldn't take no for an answer. I kept saying we literally didn't have the money to do this as good as it sounded. My husabnd heard a lot of the conversation and was geting visibly annoyed at the pressure this person was putting on me - about 30 minutes into the call he spoke with the rep and ended up hanging up on him after 40 minutes because there was no other way to end the call.

I then got an email from the rep saying he didn't deserve to be 'hanged up in the face on' and trying again to get me to deposit and additional $90. I explained why we had hung up. I have been bombarded with phonecalls from that 0300 code since then, every time I block a number, they use a different one to call me. OVer 24 hours I had about 12 missed calls that I knew of but had blocked about 8 numbers so don't know how many times after these were tried. I also had texts, another email from UFX re giving them my personal documentation and several emails from the rep, Owen, about investments and again trying to get me to invest as his client- that he wants me to make money etc etc. I have now said that the communication is tantamount to harassment and I want my money back (I never cancelled the withdrawal). He replied saying "no you aren't, my clients make money".

It's awful scam and I've read horror stories since where people have been scammed out of tens of thousands with the same aggressive and convinving sales tactics. Stay away from this scam - if my husband hadn't been in the kitchen I think I would have got way over my head with this.

Lauren Jones 2019-03-19
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