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Coinsquare - Seriously Stay Away!!

CoinSquare is probably the worst company you could ever use. Whole host of problems and in my opinion is committing fraud behind the scenes locking certain users out when the price dips.
The first thing I noticed using Coinsquare is the atrocious spread % between buys and sells while the coins value was calculated as confusingly as possible in BTC per CAD, not CAD per BTC. If BTC's price drops off a cliff the site is unable to be reached, users receive an "error" message in the top left of their screen. Later talking to real people in real life, they had complete access to the site, because they are major holders, so in other words if your account has something like less than $100k-$200k they shut your account down so their "premium" members, employees and CoinSquare themselves can sell before you have the chance to react to a price crash. They call this a "Customer Success Program" .
Other issues are very long wait times for FIAT withdrawals, No ETH deposits, High Fees, Support ticket system that barely works and is hard to locate for some users. Rude customer support and tickets closed without a solution being found (I have experienced this myself), edited support tickets (original question or statement edited to be shorter changing the premise of the ticket), reports of customers having issues proving to the tax man or any other interested party where the FIAT deposit came from as CoinSquare supplies no Invoice, Receipt or Proof of sale. If asked for Proof of sale, the runaround starts, and you will be waiting months at best, the whole while they tell you "soon". You have no access to visually see if your personal info is correct on the site, such as name, address, phone number, etc, leaving you exposed to potential account hijacking and you would never be able to see.
They have no office where you can visit to confirm they are legit, no phone # to call, just a ticket and email system they can ignore as long as they like, while publicly responding to reviews like this with polite "please contact our support here" as if they are actively caring in solving your issue, but when you do contact them as they offered your response will be "I see you already have an active ticket so you will just have to be patient and wait". How patient do you think customers will be waiting for weeks to months on end?

I think you can see why CoinSquare has no accessible public office or Phone #...

Not Too Happy 2018-06-30
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