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UK forex broker ActivTrades hacked, passwords safe

Oct 27 2015

FCA regulated forex broker ActivTrades has been attached by hackers earlier this month. During the cyber-attack some of broker clients’ details may have been obtained by the hackers, however no passwords have been compromised.


Below is the email sent by ActivTrades to their customers earlier today.


Dear Trader,

We are sorry to announce that our company was among the financial institutions that experienced a cyber-attack. We identified this threat towards the end of last week and the situation was quickly brought under control.
What happened?
During this attack some of our clients’ details may have been obtained by the attacker. No passwords were compromised as these are 100% secure and at this stage we are confident that no financial details were accessed.
What have we done since we identified that we’d been attacked?
We immediately took increased measures to successfully defend the cyber-attacks. We are cooperating with the relevant authorities in order to provide the information necessary for their investigation.
How have our customers been affected?
The investigation is still ongoing, but there is a chance that data such as names, email addresses or trading account numbers might have been compromised in some cases.
What can you do?
You can continue to trade but keep a close eye on the emails you receive in the near future. If you notice anything unusual, please contact us as soon as possible.
To avoid the risk of phishing, when responding to emails or phone calls, never give your login or personal details. If you receive an email from a company that claims to be legitimate but is requesting these details, or a contact number, tell them you will call them back and take all steps to check the true identity and contact details of the organisation.
More information on phishing can be found at here or here.
All our account representatives are dedicated to responding to your concerns and answering your questions via chat, email or phone.
What we have done for you?
We sincerely apologise for the inconvenience and will do everything in our powers to help you.
In order to acknowledge all the inconvenience caused we would like to offer a special promotion to all our customers; until the end of this year we are offering a 0.1 pips spread tightening on all our FX pairs.
To prove our commitment to you, this promotion has already been applied to your account and is reflected in the prices you see in the platform.
Best Regards,
English Desk Team
ActivTrades takes no responsibility for the content of external websites mentioned
TAGS: activtrades  hackers  hack  cyber attack  hacked   

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