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Tag: customer service

The Forex Customer Support Challenge: The Winners

Jun 03 2013 11:41:44 Forexbrokerz.com in Brokers

I first came up with the idea for the Forex Customer Support Challenge as a joke but when I gave it some thought, I found it to be a legit topic – and probably one that many people would find useful. Read more

The Forex Customer Support Challenge: Trader's Way

May 31 2013 07:00:00 Forexbrokerz.com in Brokers

The three weeks of the customer support challenge are now over, and it's time to see what happened there and who won the title and the $1,000,000 prize. I'm kidding, there's no prize. If I had a million dollar, I'd definitely keep it to myself instead of giving it away. Read more

The Forex Customer Support Challenge: AAAfx

May 30 2013 12:17:52 Forexbrokerz.com in Brokers

It's a really, really slow day at the office today – or at least that's what I want this customer service rep to think, as an excuse for my silly question. Read more

The Forex Customer Support Challenge: Trading 212

May 29 2013 14:51:59 Forexbrokerz.com in Brokers

With just a couple of days left from the customer support challenge, it's Trading 212's turn to enter the game. We talked to Adam, who seemed to be a Chatty Cathy and gave us a lot of information – a bit too much even. Read more

The Forex Customer Support Challenge: OANDA

May 28 2013 15:02:18 Forexbrokerz.com in Brokers

OANDA is one of the most technologically advanced brokers and I wouldn't be surprised if they used robots for their customer support needs – the person (or is it a person?) I talked to sounded suspiciously robot-like. Read more

The Forex Customer Support Challenge: SkyFX

May 27 2013 15:37:56 Forexbrokerz.com in Brokers

Today we begin the third and last week of the forex customer support challenge. I'll be honest with you – I'm gonna miss chatting to all those customer care reps, playing dumb and trying to annoy them as much as I can; so I'll enjoy it as much as I can while it lasts. Read more

The Forex Customer Support Challenge: InstaForex

May 24 2013 11:42:37 Forexbrokerz.com in Brokers

The last participant in this week's customer support challenge is InstaForex – a Russian broker that I don't really think highly of. Sadly, its performance in the challenge just reinforced my opinion as Instaforex. Read more

The Forex Customer Support Challenge: NordFX

May 23 2013 14:55:33 Forexbrokerz.com in Brokers

I bet the weather is already awesome on Mauritius, and I'm also guessing it's awesome to live on an island – so when I picked NordFX as a broker for the customer support challenge, I expected to talk to laid-back people who drink cocktails on the beach after work, recharge and go to work on ... Read more

The Forex Customer Support Challenge: ICM Capital

May 22 2013 15:25:27 Forexbrokerz.com in Brokers

It's another day of the customer support challenge and today we talk to ICM Capital, a broker that we have a good opinion of.    Kim, ICM Capital's rep that I talked to, did quite well but at this point I don't have any expectations any more so I might be wrong. Read more

The Forex Customer Support Challenge: FXCM

May 21 2013 15:46:46 Forexbrokerz.com in Brokers

Today's star in the customer support challenge is one of the largest brokers online – FXCM. What I need you to know is that I use the term “star” very loosely here.    So far I have noticed that the bigger the broker, the worse and less personal the customer support. Read more

The Customer Support Challenge: Armada Markets

May 20 2013 14:30:26 Forexbrokerz.com in Brokers

Week 2 of the Forex Customer Support Challenge starts with a small but ambitious broker: the Estonian Armada Markets. Last week we saw GFT win the weekly challenge with a whopping score of 20 points, and let me tell you – Armada is quite close. Read more

The Customer Support Challenge: Pepperstone

May 20 2013 09:12:00 Forexbrokerz.com in Brokers

Friday was a busy day at work and we didn't have a chance to publish the chat with contestant number five of the first week of the Forex Customer Support Challenge - Pepperstone. We know you love us too much, though, and will forgive us. Read more

The Forex Customer Support Challenge: IBFX

May 16 2013 09:35:57 Forexbrokerz.com in Brokers

Having talked to a few brokers for the Forex Customer Support Challenge, we already have a basis for comparison and let me tell you – things are even more amusing that way.    Today we talk to the Australian branch of IBFX. Read more

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