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Gain Capital partners with Catchpoint for end-user experience monitoring solution

Major forex broker Gain Capital (NYSE:GCAP) announced it has teamed up with digital analytics system developer Catchpoint to monitor its global online trading platforms and ensure high quality end-user experiences, especially in the Asian markets.


With the end-user experience monitoring (EUM) solution of Catchpoint Gain Capital will keep track of its platform performance in terms of speed and availability, test third party APIs and streaming HTTP service. Furthermore, the partnership will also ensure the performance of third party vendors such as domain name systems (DNS) and content delivery networks (CDN).


Of course, Gain capital maintains its own internal monitoring system and expects that with the EUM added to it, the number of false positives will be reduced.


In addition, the company intends to use the EUM as a decision-making tool in order to increase the overall visibility of the system throughout the organization.


“We have leveraged Catchpoint’s global node system to pinpoint specific problems across out global infrastructure, giving us more control. Catchpoint has allowed us to prevent minor issues from becoming bigger problems by catching performance issues early on,” commented Mukesh Kachroo, Chief Technology Officer, GAIN Capital. “We have found the in-depth analytical capabilities of the Catchpoint system particularly important for our Asia-based CDNs, which function as backbone infrastructure to create fast internet connections from Asia to London, rather than traditional content distribution.”


Designed for online business, Catchpoint is an EUM platform that provides insights into customer-critical services and can simultaneously capture, index, and analyze object-level performance data inline across the most extensive monitor types and node coverage, enabling a smarter, faster way to preempt issues and optimize service delivery.


Gain Capital Group was established in 2003 and operates under the trading brands Forex.com, City Index, GTX, and Gain Capital. It is active in North America, Europe and the Asia Pacific regions. The broker offers trading in forex, commodities, and global equities on a selection of trading platforms, including FOREXTrader, MetaTrader 4, Tradable & GTX.

 

TAGS: gain capital  forex.com  catchpoint  eum  monitoring 

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