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FXCM named Number One in Overall Client Satisfaction

FXCM has been recognized as the number one forex broker in several categories by the global market research group Investment Trends in their April 2012 United States Foreign Exchange Report. The awards were given for overall client satisfaction, education materials as well as being ranked the largest forex provider in the United States.*

 
Official FXCM Awards from Investment Trends United States Foreign Exchange Report:

 -   Number One in Overall Client Satisfaction
 -   Number One in Online Education Materials
 -   Largest Forex Provider
 
“We are extremely pleased to have been named number one forex broker for client satisfaction, education, and provider categories,” said Drew Niv, FXCM CEO. Niv added, “We are constantly striving to provide our customers with the best service so that we can cater to all of their needs as a forex broker. Additionally, winning these awards shows us that we are meeting client expectations and we would like to thank our loyal clients for their continued support over the years.”
 
The report’s results came from a survey conducted in March and April 2012 with thousands of retail traders and investors in the United States participating. It is the largest known study of online retail investors in the United States.** The report found that in the US alone 120,000 individual investors traded forex at least once between April 2011 and April 2012. Additional findings within the study concluded that word of mouth recommendations are an important factor in choosing a broker and retail trader satisfaction in the US is extremely high.
 
Overall, FXCM has won awards worldwide from Investment Trends over the past year with repeated wins for “Best Education Materials and Programs” in the United States, United Kingdom, Australia, Germany, and France. “Overall client satisfaction” was another category in which FXCM excelled, being named a top broker in the United States, Germany, and France. “Being named a top winner in these categories outside of the United States shows that our efforts are consistent across all regions,” said Sameer Bhopale, CMO of FXCM. “It is wonderful feedback from our customers, no matter where they are located, who are using our services. We are top ranked in education materials and client satisfaction categories.”
 
For more information on FXCM US, please visit www.fxcm.com and www.dailyfx.com.
 
*Market share by number of primary relationships among current retail forex traders
**Results from Investment Trends 2012 USA Forex Report, based on ratings given by 8,750 investors
 
About the report
 
The results are drawn from the Investment Trends April 2012 US Foreign Exchange Report, based on an in-depth survey of 8,750 US investors in March and April 2012. This is the largest known study of online retail investors in the United States.
 
About Investment Trends:
 
Investment Trends is the leading researcher in the retail CFD, FX and Online Broking Markets globally. We combine our analytical rigour and strategic thinking with the most advanced research and statistical techniques to help our clients gain competitive advantage. We have over 10 years experience in researching the Australian retail wealth management and global broking markets from which we provide new insights and decision making support to over 200 leading financial service businesses globally. Investment trends’ clients include a number of global banking organisations, all major CFD providers and on line brokers as well as industry regulators, investment platform providers, industry associations and financial planning software providers.
 
About FXCM Inc.
 
FXCM Inc. (NYSE: FXCM) is a global online provider of foreign exchange trading and related services to retail and institutional customers worldwide.
 
At the heart of FXCM's client offering is No Dealing Desk forex trading. Clients benefit from FXCM's large network of forex liquidity providers that enable FXCM to offer competitive spreads on major currency pairs. Clients have the advantage of mobile trading, one-click order execution, and trading from real-time charts. FXCM's UK subsidiary, Forex Capital Markets Limited, offers Contract for Difference (CFD) products with no re-quote trading and allows clients to trade forex, oil, gold, silver, and stock indices on one platform. In addition, FXCM offers educational courses on forex trading and provides free news and market research through DailyFX.com.
 
The views and opinions provided by Investment Trends are not endorsed or controlled by ("FXCM LLC"). Further, FXCM LLC is not responsible for their availability, content, or delivery of services and will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.
TAGS: fxcm  award  Client Satisfaction  forex broker  best forex broker  top forex broker 

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