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FXCM Australia Is the Broker With the Happiest Customers Down Under

FXCM is doing good – it has been growing steadily, doing well both in its institutional and retail divisions. And company growth doesn't happen without happy customers, now, does it? (C'mmon, it's a rhetorical question, it obviously doesn't).

 
A recent survey carried out to be included in the 2012 Investment Trends Forex Report officially confirms that FXCM's clients, and those of FXCM Australia in particular, are quite content with the broker's services. Out of all forex brokers operating out of Australia, FXCM is the one with highest levels of overall customer satisfaction.
 
In order to determine the best forex broker Down Under in terms of customer feedback, the report considered a number of factors including trading platforms, analysis tools, educational resources and customer support. The three parameters that brought FXCM the most points were reliability and features of the broker's platform, its outstanding customer service and sophisticated charting tools.
 
“We pride ourselves on our customer centric approach and are very pleased that in this competitive marketplace traders appreciate our service and value added offerings. We are excited for the rollout of new and improved educational products in 2013 that our traders will benefit from,” shared Jessica Beckstead, Managing Director of FXCM Australia.
 
Given that Australia is a popular forex hub, home of a large number of brokers, this recognition really does mean a lot. The country attracts a lot of brokerages as it offers reasonable tax laws and overall business climate. What's more, the Australian Securities and Investment Commission (ASIC) imposes strict rules on brokers and observes their operations closely to ensure high levels of customer protection. ASIC's most recent major decision was to increase the minimum net capital requirement for brokers from AUD $50,000 to AUD $500,000 so that any company offering foreign exchange services is capitalized well-enough to cover its clients' assets. We expected such decision to push many brokers to exit the Australian forex market, however to our pleasant surprise FxPro was the only company to shut down its operations on the continent – a sign that Australian brokers were able to comply with this new rule without a problem. 
 
 

About FXCM

 

FXCM is a leading online provider of foreign exchange (FX) trading and related services to retail and institutional customers world-wide. The company is the largest FX provider in the US and has won awards nationally and internationally.
 
In Australia, FXCM leads on overall quality of service, education programs, tips on trading strategies, reliability of platform and research tools.
 
FXCM focuses on providing the best service to its clients and as a leader in education, FXCM offers courses on FX trading on its DailyFX website. DailyFX also provides free news and market research. Clients benefit from FXCM's large network of FX liquidity providers, enabling FXCM to offer competitive spreads on major currency pairs. Clients have the advantage of mobile trading, one-click order execution and trading from real-time charts.
 
FXCM Australia also offers CFD products and allows clients to trade oil, gold, silver and stock indices along with FX on one platform.
 
Founded in 1999 and headquartered in New York, NY, FXCM is listed on NYSE (NYSE:FXCM) with an office in Sydney as part of its network of 12 offices around the world.

 

TAGS: FXCM  FXCM Australia  forex broker  forex trading  Australian broker  ASIC 

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