International award-winning forex broker, FXTM, has taken another step towards satisfying the market’s demand for full trading transparency by publishing its monthly trading statistics and customer service data on its website
The ‘FXTM Performance Statistics’ page shows comprehensive data for order execution speed, slippage and requotes; with the charts reflecting a consistently high level of performance, even under the most demanding market conditions. The data also includes the company’s customer service statistics regarding the speed of the client approval process and fund processing as well as the overall satisfaction percentage based on client feedback.
In line with FXTM's commitment to transparency, these statistics have been checked by PricewaterhouseCoopers Limited (PwC), in accordance with International Standard on Assurance Engagements (ISAE) 3000*.
Jameel Ahmad, Vice President of Corporate Development and Chief Market Analyst said: “At FXTM we pride ourselves on constantly pushing the expected industry standards, by always keeping our core mission in mind: maximise the value our clients get for their most precious commodity - time. The FXTM Performance Statistics page is a reflection of our dedication to providing excellent service and ensuring satisfaction in all areas, from our client approval time to the speed of order execution. Releasing these honours our pledge to our clients to provide a fair service and credible performance.”
The data highlights the company’s fast client approval time and swift client fund processing; with client approval taking less than 12 minutes, and more than 84% of deposits being processed within 5 minutes and an overall satisfaction percentage of 90%.
Speed of execution
The latest statistics illustrate the broker’s award-winning speed of execution, with orders on the ECN and ECN Zero servers being executed on average within 150 milliseconds, and Pro Account Orders being executed within an astonishing 0.065-millisecond timeframe.
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FXTM’s average requotes amounted to a low 3.8%, based on figures from the past six months. The requote figures are a testament to FXTM’s deep liquidity pool made available via top-tier banks and financial institutions, which enable orders to be filled even during fast-moving markets.
The company also publishes its slippage figures, which show the majority of FXTM clients receiving outstanding improvement in asset pricing through positive slippage. The results indicate the company’s steady and ongoing growth towards creating an optimum trading environment for its traders.
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The ‘FXTM Performance Statistics’ initiative is part of FXTM’s commitment to providing client-centric services, which has been recognised by numerous industry awarding bodies.
*The statistics have been checked by PwC for the months between July 2015 until January 2016.