My profile is blocked After numerous request to
To unblock to support emails I get no response
Is this another scam?

Cathy 10/02/2018

(1) (1)

My account was blocked because I lost my phone and was trying to access to Luno on my new phone with no success. The authentication code kept on saying incorrect then they decided to block me . So now I want to know what will happen to my money in my account, I think you must have a way to refund or something. Please I want either my money or access my account. This has been going on for The past 3 weeks now....

Joelle 09/30/2018

(0) (2)

I opened an account with Luno and transferred the deposit into Bitcoin.

Now when I log into my account I see that my account is disabled, with no reason given. I cannot transfer my Bitcoin out and there is a message to say I should not make any more deposits.

But the problem is that when I try to use their support system when I submit my message to them I get this message. Your request could not be served. Please try again soon.

This has been going on for weeks. And I cannot find any other way of contacting them.

Stinks of scam to me.

Chris 08/17/2018

(0) (4)

Hi

I was having difficulty in opening a Luno account, so someone offered to assist me, he introduced himself as a trader, so at that time I was pleased to have assistance. I followed his instructions upto even deposing R15 000 into Luno account. I learned later as I was doing research that I actually deposited into his Luno account, he had given me his reference number as well and I transferred from bank account. Later the person asked me to upgrade with R8 000, of which I told him I don't have. Now he's asking me for money for transfer costs..I just wish to get my money back. Can you please assist me, I have his reference number and you can also verify that the amount of R15 000 came from my account. Please help me.

Pontsho Lindiwe Khumalo 08/17/2018

(0) (3)

Hi there!
I created a acc with you guys on the 27th July and I invested $500 on it, I’m now having $20871, I sent a mail requesting withdrawal but was not helped, kindly advise me what to do to be helped , was in touch with AlphaOptions.
Thanks

Sibahle 08/17/2018

(5) (2)

Luno are the biigest thieves on fee's that I know. for every 5% I make lets say 500$ for my 10000$ there fees for the purchase and sale will come to 420$ so I made 80$ and they made from my risk 420$( they have no risk ) this is not good business in my opinion.

Regards Paul

Paul 07/31/2018

(1) (3)

On the April luno decided to block my account with money money inside i send them ticket with attached bank detail and another wallets address for my bitcoin. On the 20 they sent me emeil telling me they have sent R1418 in my capitec. Ohk fine i was happy but where is my bitcoin becausr they didn't send it and when I'm trying to send them ticket their system reject my ticket so I'm confused now and don't know what to di anymore. This people are scam why they sent me R1418 and keep R8000 for my bitcoin and they reject my ticket even I'm sending them emails the don't respond. Luno plz bring my bitcoin

Zethu 04/26/2018

(0) (13)

On the 12 April luno diceded to blocked my account they said i broke their rules ok i tried to explain that i was new to luno and i was not to used to it I asked to unblock it and they refused in my account there was funds.I beg them to bring my money back i sent them my bank details and new wallets for my bitcoin but what they did they sent me only R
1418 and my bitcoin of R 8200 is still stuck there in my luno when I'm trying to send them the tickets their system is is rejection its so now i feel helpless yesterday i was shocked when i find out that they mark my tickets #422952 as resolved but my Bitcoin is still with them. Now I'm getting confused these people are scams how come they said my tickets is resolve while the still have my bitcoin.

Zethu 04/26/2018

(3) (13)

All my Ethereum was stolen from my Luno eallet Poor security
Dont use them

Nick Hollander 04/17/2018

(3) (2)

Your evaluation is to the bone correct

On the Malaysian platform I have now been waiting for a withdrawal of my wallet funds for 3 months + few days. The response on tickets and on the Facebook page, we can access, there are continuous soft promises and excuses, ranging from the IRB to the Bank to the officials that are on holiday, always external blame but never themselves
Every update of the feedback has a different level of promise and excuse - such as, even blaming holidays (2-3 days) for a delay of weeks, when dealing with a bank!

There is also the suspicion that they might be using "tradingbots" on their trading platform to keep their trading price at a level from between 20% to 50% above general market value on Btc. (at the time of writing Coindesk indication $7700-Luno Malaysia indication MYR45500/$11375) This ensure that you cannot withdraw your wallet balances through Btc transfer, without forfeiting a lot of your value (that is now assessed in Fiat).
Their various platforms are also efficiently isolated between countries. You cannot access any other platform, but the county's one you are in. I suspect the same happening with their Facebook accounts. This ensure that you have a focused isolated view then thinking they are this huge international transparent trading platform
My view is to stay well away from them - there are no ethics here!!

Herman 03/18/2018

(1) (3)

Luno is the worst wallet. I have my btc income deposited in luno and all lost. So never join this wallet.

chabib basirun 03/03/2018

(2) (4)

When trying to withdraw money, they cannot find your bank, but it is the same
bank from where the deposit was made...
and you cannot contact them, they simply do not exist....wtf

Len 02/20/2018

(0) (2)

If you want to lose your money, go the route i did, keep it with Luno

My account was hacked, and my money emptied.

Luno wants to take zero responsibility

Crooks. Stay away from them

daniel 02/02/2018

(2) (3)

What a rip off, wanted to quick sell, value of BTC was 128004 and they determined the value to be R125000ìsh if I sold

Rudi 01/31/2018

(0) (1)

they sell much higher than other markets and buy low for u
but over all the exchange is about 1000 rinngit higher than international exchange
last nite when eyher crashed I saw an opportunity to buy at its lowest but NO it doesn work
blame on market volatile to give fair price to customer my ass
what nonsense is this
initially I poved luno but now things come to light their true nature form and indefinately suspended?!??
by irb cannot suspend your business for over 1 week max unless they are caugh stealing money etc
I hope u get your act together let us withdraw our money
thats most important
apart from that it deeply aaddens me that this company let so many people down
shame on you

anonymous 01/18/2018

(2) (2)

I was trying to verify my account on Luno and it demanding for my Bvn number....is this for real or a scam caus my bvn security number is the access to all my bank account.i need To be very sure so I awaits your response

Ojaogun kolawole 01/10/2018

(4) (39)

I had been using Luno for 1 month now. All seems OK but my withdrawal have been pending for 3 weeks now since Dec 01. Claimed have some technical problem with the Malaysian local banks.

This is the only set back I have at the moment using Luno.

Uthayarajan Rasalingam 01/02/2018

(1) (11)

My cash been sitting in my ZA wallet for two weeks now.
Can not get transferred to my bank account.
Please can some offer advise.

Rod Hossack 12/25/2017

(30) (8)

Hi there,

This message is intended for any prospective South African investor interested in purchasing Bitcoin and/or Ethereum through Luno - our local cryptocurrency exchange. If you are still condisering use this service, I implore you to seriously reconsider.

This is a highly unethical company - and that's to say the least. There are three main issues with this business, namely:

1) Dubious Price Setting

Luno sells Ethereum and Bitcoin at a 20% markup compared to most global cryptocurrency exchanges. They are absuing their position as the only South African exchange to charge people far more than what they should. What this means is that when you purchase currencies through this platform you are paying considerably more for the coin that what an investor in the US, UK and Europe would pay. From the moment you purchase through their exchange you have lost money as you paid more than what the going rate actually is for the currency. To make matters worse, the price hike only seems to apply to purchases made, however, when you sell off your holdings for FIAt then miraculously your coins seem to depreciate in value to the globally accepted norm - which means you're selling for the going rate. Luno has published two articles which refer to local supply and demand in this respect, however, it would be wise to treat these articles with circumspection. Obviosuly the people lining their pockets by charging 20% more than what they should will say something to substantite their actions, so they can keep doing it.

2) Terrible. Non-existent customer Support.

This company has no contact details. There are no landline numbers or physical addresses listed on their website or any other web address for that reason. The only contact you could have with this business is through this email address [email protected] If you ae able to get a response with regard to any query you might have then count yourself luky. Personally I have sent this email 5 qeury mails in the past, to which I received no reply. This company has taken every measure to ensure that you are unable to contact it. It leaves all customers that are able to discern what is really going on with the inablity to get hold of anyone. I have tried to find out what the founder and CEO's contact details are so I can have my lawyer deliver a legal letter to him, however, as expected the company was not forthcoming with any details. These actions are in total breach of the consumer protection act, but not to be unexpected from a group of people that have something to hide and dont want to come out.

3) They are thieves

This company will flat out steal from you. To put you in the picture, I set up a recurring payment from my bank account to Lunos accountevery Friday afternoon sothat I could automate my investments. It was working smoothely until I found out how much they hiked their prices by when i compared the price i was paying for a coin to numerous other exchanges. I subsequently sent the aformentioned legal mail to [email protected] but recived no response. However, I forgot to cancel my weekly scheduled payment to Luno. The Friday morning following that mail my payment was deducted from my checking account and subsequenlty transferred to Lunos account(this is instant because we both bank with FNB) and I received my normal sms. Lo and Behold that money never reached my Luno wallet, although they took my money they felt no need to allocate it to my account - that money has still not been allocated to my account to this day and has not been returened to my account. I can't speak for everyone but in my books that is theft.

There are numerous other issues with this company, but those are the three most notable ones I would other inquisitive investors to be aware of. Please do not consider this exchange, you will truly be doing yourself a disservice. Furthmore, you will allow this unethical company filled with immoral people to grow bigger without consequence.

If you want to begin investing in the digital economy then i could suggest the follwoing global sites that will allow you to purchase and hold Bitcoin and Ethereum using your credit or debit card:

Spectrocoin
Coinmama
Localbitcoins

These are all reputable exchanges that you will be able to find with a quick Google. Some of their fees can be slightly high, however, you can rest assured your're dealing with an ethical company and purchasing your coins at an acceptable rate.

That's my 2 cents on Luno. I believe it is just a matter of time before you hear about them in the news for finacial misconduct and consumer abuse. If you do decide to use this company then be prepared to be financially exploitated, receive poor service and if you're lucky, have your money stolen as well.

Best of luck with your endeavours. Oh, and if anyone from Luno is reading this, how does it feel good to be a criminal? Let me know, would be nice to hear from you. You've got my customer support tickets.

Shawn 12/23/2017

(7) (28)

Although Id, proof of residence was uploaded I was just answered by
computer created senseless messages. I am still hoping for respone. If
not I will cancel this account.”

Guido 12/23/2017

(1) (8)

Since I send my identity document for review but I did not get an answer

Elia Elias Thekiso 12/20/2017

(4) (9)