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FXCM refunded $1,000 with a simple phone call

My experience with FXCM has been, overall, very favorable. I have been a client since mid-2006, beginning with a small $300 investment as a micro/mini-trader. Trading almost daily on a part-time basis in the evenings and early mornings (PST and Hawaii Time), I have finally reached the point where I am ready to quit my "real" day job and trade full-time.

Having surfed and studied other broker sites from time to time, I feel overall that FXCM's educational and news sources are exceptional.

Their customer service? I was once refunded in full for a $1,000 loss with a simple phone call to customer service,after a spike on non-farm payroll morning, when my stop was overrun (looking back, I realize I should have never made the trade in the first place). Otherwise, my calls to customer service are generally answered within 10 seconds to one minute, and the one time out of many when my withdrawal request was not honored within 1-3 business days, two e-mails and a phone call settled the problem without any trouble.

I too have had trouble with slippage issues with FXCM during volatile news release periods, but I am willing to accept this in exchange for their exceptional reserves and comparatively broad menu of services. In sum, I have successfully ,worked for a number of employers over the past 30 years, including within the public and private sector, small businesses and Fortune 500 companies alike, and I have found the relationship I have with FXCM to be superior than with the great majority of these other employers, in terms of reliability, adaptability, and opportunity.

Mike, Forexrealm 2010-03-27