Dukascopy: Good execution and spreads, but poor customer service

Hello,

Good execution, spreads corrects, however, their customer service is bad. Once your account was opened and money was deposited, they just ignore you.

Sometimes, they can have poor liquidity, in such case, Dukas play against users (especially small account)

15. conflicts of interests

The user understands that the business model of the SWFX Swiss Forex Marketplace consists in ensuring best execution for the transactions of the Users and matching the transactions between any of its Users or Counterparties, each trade being instantly hedged with a countertrade. In that respect, on the SWFX Swiss Forex Marketplace, Dukascopy is counterparty of each trade and counter trade, In some circumstances, Dukascopy may not hedge entirely or may not hedge at all certain trades, In such cases, Dukascopy may have opposite positions towards Users.

Risk disclosure and acknowledgment

Easy for them to move the spread far away from your entry point. Right after, volatility will often goes down... not very fair. I've asked them about this matter, they never reply.

Beware.